Warranty Terms and Conditions
Applicable Regions: US, EU, Asia, and EMEA
For customers in the US, EU, Asia, and EMEA regions, all warranty-related devices will be returned to the manufacturer for repair. The repaired unit will be shipped back to the customer within 45 calendar days.
Shipping costs are shared equally between the two parties:
- 50% covered by the customer
- 50% covered by the seller
Vietnam Market
Products are covered by an official warranty period of 12 to 36 months, depending on the product category. Warranty services are available at authorized service centers located in Hanoi and Ho Chi Minh City.
Plus Service (Vietnam Market Only)
First 15 Days – Replacement Policy
Within the first 15 days from the date of purchase, defective products are eligible for replacement with a new unit, provided the following conditions are met:
- The product is returned in its original packaging with all accessories included.
- The product is free from physical damage (e.g., scratches, dents).
- The defect is covered under the standard warranty policy.
- The product is not classified as a consumable
From Day 16 Until End of Warranty Period
Starting from the 16th day after purchase until the end of the warranty period, NGIT commits to resolving warranty claims and replacing defective products within 7 business days, excluding weekends, public holidays, and any pre-agreed exceptions.
If the product requires overseas warranty service, the turnaround time will be based on NGIT’s international warranty policy.
Extended Warranty Solutions
In cases where:
- A product cannot be repaired, or
- The repair process exceeds 45 days,
Customers will be offered the option to:
- Exchange the product for an equivalent model, or
- Upgrade to a higher-specification product, subject to a mutually agreed cost difference.