LED Video Wall Solutions - Planar DirectLight Ultra Series

Regional Coverage (Asia, EU, Australia, and Beyond):
For service availability and customized quotations in cities outside of Hanoi and Ho Chi Minh City, please contact our team directly.

Free Installation in Hanoi and Ho Chi Minh City.

Ongoing Maintenance & Technical Support:
Comprehensive maintenance packages and technical support services are available upon request. In the event of equipment failure, we offer free replacement, even beyond the standard warranty period. Please reach out for detailed terms and assistance.

Remote Support at No Additional Cost:
We provide complimentary installation guidance and user support via phone, video call, chat, or remote desktop tools such as TeamViewer.

Applicable Regions: US, EU, Asia, and EMEA

• For customers in the US, EU, Asia, and EMEA regions, all warranty-related devices will be returned to the manufacturer for repair. The repaired unit will be shipped back to the customer within 45 calendar days.
• Shipping costs are shared equally between the two parties: 50% covered by the customer and 50% by the seller.

For the Vietnam Market: The products are covered by an official warranty period of 12 to 36 months, depending on the product category. Warranty services are available at authorized service centers located in Hanoi and Ho Chi Minh City.

PLUS SERVICE (VIETNAM MARKET ONLY):

First 15 Days Replacement Policy: Within the first 15 days from the date of purchase, defective products are eligible for replacement with a new unit, provided the following conditions are met:

• The product is returned in its original packaging with all accessories included.
• The product is free from physical damage (e.g., scratches, dents).
• The defect is covered under the standard warranty policy.
• The product is not classified as a consumable

Warranty After 16 Days Until End of Warranty Period: Starting from the 16th day after purchase until the end of the warranty period, NGIT commits to resolving warranty claims and replacing defective products within 7 business days, excluding weekends, public holidays, and any pre-agreed exceptions.
If the product requires overseas warranty service, the turnaround time will be based on NGIT's international warranty policy.

EXTENDED WARRANTY:

In cases where:

• A product cannot be repaired, or
• The repair process exceeds 45 days,

Customers will be offered the option to:

• Exchange the product for an equivalent model, or
• Upgrade to a higher-specification product, subject to a mutually agreed cost difference.

For Markets: US, EU, Asia, and EME: The price is CIP (Carriage and Insurance Paid) and includes shipping fees and insurance to the customer's address. Local taxes and duties imposed by the recipient's location are not included.

For the Vietnam Market: Prices include a 10% VAT, applicable to all transactions on NGIT’s e-commerce platform.

Currency: Prices are listed in VND/USD/EURO depending on the country or territory.

Payment Methods: Online payment platforms, bank transfers, credit cards, online payment gateways (e.g., VNPAY, PayPal), Cash on Delivery (COD), or cash payment at the company office.

Deposit Requirements: For COD orders outside Hanoi and Ho Chi Minh City, a deposit of 10%–30% of the total order value is required.

Delivery Documentation: The products will be delivered to customers along with the following documentation:

• VAT invoice.
• Delivery note and warranty certificate
• Installation and user guide, as well as technical support instructions accessible via QR Code.
• Certificate of Origin (CO) for imported products.
• Certificate of Quality (CQ) for imported products or inspection reports for domestically manufactured products.
• Customers will be provided with an account to access warranty information and receive direct technical support through NGIT’s WEB Portal system.