Model name: SSL-DL5W/ SSL-DL9W/ SSL-DL12W/ SSL-DL18W
Manufacturer: Starview Asia
Origin: Asia
Starview Focuses on developing and producing LED panel lights, LED headlights, LED tube lights and solar LED street lights, solar LED headlights, etc. We have a complete and scientific quality management system and an energetic enterprise team. We are a prominent and distinctive company in the LED lighting sector. With 10 years of accumulation in the industry, serious working style, R&D investment, Starview Vietnam provides customers with high-performance, high-quality LED lighting products. We continue to optimize technology and improve industrial chain production cost control, adhering to the business philosophy of high quality products at reasonable prices. Starview Vietnam is well received by many customers with its perse characteristics and the principle of low profit but fast turnover. Our company has strengths, great reputation, complies with contracts, ensures product quality, and is recognized and respected by the industry. We sincerely look forward to cooperating with you to create a bright future for LED lights! Welcome friends from all walks of life to visit, guide and negotiate business!
Free installation in Hanoi, Ho Chi Minh City, Melbourne.
Installation services in other provinces: Within 150km from Hanoi, Ho Chi Minh City: Installation fee of 2 million VND up to a maximum of 5% of the order value. Beyond 300km from Hanoi, Ho Chi Minh City: Installation fee of 3 million VND up to a maximum of 5% of the order value.
Other cities in the region: (Asia, EU, Australia, Anywhere) contact us to receive service quotes...
Additional maintenance and technical support services are available for purchase. In case of equipment malfunction, replacements are provided free of charge, even beyond the warranty period. Contact for further assistance.
Free user guidance and installation support via phone, Video Call, Chat Room, or TeamViewer.
4. WARRANTY POLICY
The product is covered by Starview's official warranty for 24 months in Vietnam/Australia, with service centers in Hanoi. Ho Chi Minh City and Melbourne.
Within the first 28 days after purchase, defective products will be exchanged for new ones, provided they meet specific conditions ( the product must have an original box with full attached of accessories and not have any scratches, do not violate any other warranty policy, and not a consumable device)
From the 29th until the end of the warranty period, Starview commits to fix the problem and return the product within 7 days (excluding Saturdays, Sundays, holidays, Tet and other pre-agreed cases). In case the products that must be sent for warranty overseas, the warranty waiting period will be according to the company's policy.
In case the warranty is not possible or the warranty period is too long (more than 45 days), you can exchange for another device equivalent to the warranty product or a product with higher specifications at an agreed cost..
5. COMMERCIAL CONDITIONS
Price: Listed in Vietnam, excluding 10% VAT,other markets are CIP prices to customer addresses (applicable to all transactions on Starview's e-commerce platforms).Currency:Depending on the country or region, the currencies accepted on the Starview payment system.
Payment Methods: Online payment platforms, bank transfers, credit cards, online payment gateways (VNPAY, PayPal, Master Card, VISA), COD or cash at the company's office.
Deposit Requirement: For orders outside Hanoi/Melbourne and Ho Chi Minh City, a deposit of 10% - 30% of the order value is required for COD.
Specification of goods delivered: Starview products will be delivered to customers with the following documents:
- VAT invoice
- Delivery record, also the equipment warranty certificate
- QR Code instructions for installation, use and technical support
- CO certificate of origin for imported products.
- CQ certificate of quality for imported products or Test report for domestically produced products.
- Customers are provided with an electronic account to access warranty information and technical support directly from Starview's WEB Portal system.
Regional Coverage (Asia, EU, Australia, and Beyond): For service availability and customized quotations in cities outside of Hanoi and Ho Chi Minh City, please contact our team directly.
Free Installation in Hanoi and Ho Chi Minh City.
Ongoing Maintenance & Technical Support: Comprehensive maintenance packages and technical support services are available upon request. In the event of equipment failure, we offer free replacement, even beyond the standard warranty period. Please reach out for detailed terms and assistance.
Remote Support at No Additional Cost: We provide complimentary installation guidance and user support via phone, video call, chat, or remote desktop tools such as TeamViewer.
Applicable Regions: US, EU, Asia, and EMEA
For customers in the US, EU, Asia, and EMEA regions, all warranty-related devices will be returned to the manufacturer for repair. The repaired unit will be shipped back to the customer within 45 calendar days.
Shipping costs are shared equally between the two parties: 50% covered by the customer and 50% by the seller.
For the Vietnam Market: Theproducts are covered by an official warranty period of 12 to 36 months, depending on the product category. Warranty services are available at authorized service centers located in Hanoi and Ho Chi Minh City.
PLUS SERVICE (VIETNAM MARKET ONLY):
First 15 Days Replacement Policy: Within the first 15 days from the date of purchase, defective products are eligible for replacement with a new unit, provided the following conditions are met:
The product is returned in its original packaging with all accessories included.
The product is free from physical damage (e.g., scratches, dents).
The defect is covered under the standard warranty policy.
The product is not classified as a consumable
Warranty After 16 Days Until End of Warranty Period: Starting from the 16th day after purchase until the end of the warranty period, NGIT commits to resolving warranty claims and replacing defective products within 7 business days, excluding weekends, public holidays, and any pre-agreed exceptions. If the product requires overseas warranty service, the turnaround time will be based on NGIT's international warranty policy.
EXTENDED WARRANTY:
In cases where:
A product cannot be repaired, or
The repair process exceeds 45 days,
Customers will be offered the option to:
Exchange the product for an equivalent model, or
Upgrade to a higher-specification product, subject to a mutually agreed cost difference.
For Markets: US, EU, Asia, and EME: The price is CIP (Carriage and Insurance Paid) and includes shipping fees and insurance to the customer's address. Local taxes and duties imposed by the recipient's location are not included.
For the Vietnam Market: Prices include a 10% VAT, applicable to all transactions on NGIT’s e-commerce platform.
Currency: Prices are listed in VND/USD/EURO depending on the country or territory.
Payment Methods: Online payment platforms, bank transfers, credit cards, online payment gateways (e.g., VNPAY, PayPal), Cash on Delivery (COD), or cash payment at the company office.
Deposit Requirements: For COD orders outside Hanoi and Ho Chi Minh City, a deposit of 10%–30% of the total order value is required.
Delivery Documentation: The products will be delivered to customers along with the following documentation:
VAT invoice.
Delivery note and warranty certificate
Installation and user guide, as well as technical support instructions accessible via QR Code.
Certificate of Origin (CO) for imported products.
Certificate of Quality (CQ) for imported products or inspection reports for domestically manufactured products.
Customers will be provided with an account to access warranty information and receive direct technical support through NGIT’s WEB Portal system.
